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Customer Service


  1. Hours Of Operation, Contact Information, Location 

  2. Warranty Program Details

  3. Warranty Exclusions List

  4. Privacy & Security Concerns

  5. Returns & Replacements Policy

  6. How To Place Your Order

  7. Multiple Flexible Payment Pricing Methods Available


Hours Of Operation, Contact Information, Location:

We Are Open 7 Days A Week From 8:00 Am To 10:00 Pm
Call Us In Canada (519) 900 1360 In USA Call (716) 304 9300
Send Us An Email Using Our Contact Us Feature At The Top of Our Website
We Operate And Are Located Right In Brantford Ontario Canada

Warranty Program:

The Cell Guy 30 day factory defect only limited protection plan
(Repair first or exchange if not repairable) policy applies to any products
Purchased from The Cell Guy Web store ( Min Purchase $200.00 )

Provided that the product is returned with the original sales receipt.
Original shipping charge, if any, will not be refunded.
Return shipping charges are the sole responsibility of the purchaser
Please be sure when you are returning a product you use a prepaid parcel
Using an insured carrier (Canada Post, UPS, Fed Ex, Purolator, USPS, Etc

Warranty Exclusions:

Please read 90% of all issues are caused by the following:
Moisture damage internal or external visible or not visible
Damage Dropping – Bumping – Jarring, Software issues & 3rd Party apps
Electrical surge & spikes charging phone or normal static causes damage
After inspection, it is very easy for us to determine the cause

Privacy & Security :

We respect and protect your privacy
Our site is a safe environment for anyone to visit and shop
To demonstrate our firm commitment to your privacy and security
We have developed this privacy statement to explain our philosophy
During the process of placing and completing your order
We collect customers e-mail address phone numbers And a home address
We do not sell or share that information with anyone
We do not share your information with any third parties
and we are committed to protecting your rights as a consumer
The information is collected for the sole purpose
Of making our site a better place to shop online
We have taken all possible precautions
To ensure safe online ordering for our customers
We operate in a safe and secure environment completely protected

Returns & Replacements :

If an item arrives broken
We will be happy to replace the item at no cost to you
Please let us know immediately when an item has arrived broken
We need this information to properly make a claim with Canada Post
All packaging must be saved and photographed
If too much time has past by and breakage has not been reported
We will not be able to make a claim,
Making it hard for us to provide you with a replacement
We cannot accept in any way claims for breakage or shortage
More than 3 days after the date of delivery
We thank you for your cooperation

How To Place Your Order:

Ordering is easy. Just browse our site
Click on the items to buy and add them to your Shopping Cart
When you have finished your selection Click Check Out
And you will be brought to My Account
Simply enter your Account Number
Or create a New Account Number If you do not have one.
You will then be asked to enter your
Shipping, Billing and Credit Card information over a secure server

Multiple Flexible Payment Pricing Methods Available:

Pay By Pay-Pal Secure Web Pay We Are Pay-Pal Gold Member Certified
Pay-Pal Is The Worlds Safest & Most Secure Online Payment Method

Pay By Visa, Or Visa Debit, Master Card, American Express, Discover Etc

Pay By Bank Email Money Transfer Also Called Bank E-Transfer – Current Banks Are
Royal Bank, Scotia Bank, TD Canada Trust, Bank Of Montreal, CIBC Bank
Presidents choice, Check With Your Own Local Bank And Also Various Credit Unions

Certified Funds Mailed To Us Include – Certified Checks, Bank Drafts, Money Orders

Regular Non-Certified Check Accepted But Order Is Held For 10 Days To Clear Bank

C.O.D – Collecting funds On Delivery Is Allowed
C.O.D Funds Collected By Postal Carrier Upon Delivery Of Your Shipment

Note: $ 20.00 C.O.D Service Fee Will Be Applied On All C.O.D Orders
This Is To Collect The Cost Of Canada Post Collect On Delivery